Disque dur externe 5TO - 2.5 WD ELEMENTS PORTABLE - WESTERN DIGITAL

Hello, We are sorry for the inconvenience caused to you. This is not the service we ever want for our customers. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us. Please contact our technical support team by opening a support ticket at https://support-en.wd.com/app/ask/session/ and share as much information as possible along with the error screenshot. We will investigate the matter to resolve the issues as soon as possible. We will be happy to assist you.

Hello, We're sorry to hear about your user experience with WD Elements Portable Drives and appreciate your time for providing the review. We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, If you need any assistance then you could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/ All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details. Need Help? Please see our "'Contact Us" page for information.

Hello, We're sorry to hear about your user experience with the WD Elements Portable Hard Drive and appreciate your time for providing this review. Please let us confirm that WD Elements Portable is a plug and play device which comes preformatted in the NTFS file system for Windows operating system. If you are using a Mac computer, then the drive needs to be formatted in the HFS+J file system for operation. If you want to use it on a Cross-Platform (Windows or MacOS) then it should be Formatted into EXfat to use it. Critical: The instructions in the article below are designed to help repartition and format a hard drive. This process is Data Destructive and cannot be undone. Once the process begins, ALL THE DATA ON THE DRIVE WILL BE LOST! "How to Partition and Format a WD Drive on Windows and macOS" https://support-en.wd.com/app/answers/detail/a_id/8200 If you are facing any issue with western digital product. We would request you to open a support ticket or contact us directly, please refer to the link mentioned below: https://support-en.wd.com/app/ask/session/ or https://www.westerndigital.com/support/international-phone-numbers/consumer-product-support the customer support team get back to you in a earliest possible time. All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. Need Help? Please see our "'Contact Us" page for information.