We appreciate your feedback. We hear you and we understand that our JBL Endurance Race 3 USB-C did not meet your expectations, particularly regarding the sound quality. We will share your comments with our product development team for future product enhancement.
Here are some troubleshooting steps you can try to help address the sound quality issue:
1. Check the Ear Tip Fit:
• A secure seal in the ear canal is essential for proper bass response and overall sound quality. We recommend trying the different sizes of included silicone ear tips to find a fit that provides a good seal
2. Utilize EQ Settings:
• You can switch between the 3 built-in EQ presets using the buttons on the in-line remote.
3. Inspect the Host Device Audio Settings:
• The audio settings or built-in equalizer on the connected smartphone, tablet, or computer can sometimes cause the audio to sound flat or distorted. •Adjusting the host device's sound settings can help restore clarity.
4. Clean the Mesh Grille:
• Small amounts of dust or debris can block the speaker mesh and cause the sound to feel muffled or quiet. Suggesting a gentle cleaning of the earbud tips and mesh with a soft, lint-free cloth or cotton swab can often help restore the sound output.
5. Test with Another Device:
• Connecting the headphones to a different USB-C port or another compatible device can help isolate whether the issue is related to the source device or the headphones themselves.
For further assistance, please contact us.
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