Epilateur lumière pulsée Lumea série 7000 BRI920/00 blanc PHILIPS

Bonjour,

Nous sommes sincèrement désolés de la malencontreuse expérience que vous avez rencontré avec notre produit et nous vous remercions de l'avoir portée à notre attention. La sécurité et la qualité sont au cœur de notre marque et vous pouvez être assuré que Philips prend très au sérieux tout élément qui lui est signalé concernant la qualité, la sécurité ou l'efficacité de nos produits. Si nous avons besoin de plus d'informations, notre service consommateurs vous contactera par e-mail.

Vous pouvez également contacter le service consommateur Philips via : https://www.philips.fr/c-w/support-home/support-contact-page.html.

Bien à vous,

Service Consommateur Philips

Hello and thank you for your rating and review regarding our BRI921_00 device. We value your time and effort to share your genuine feedback and experience with us, it very important to us.

We appreciate your honest review and experience so far with the IPL and thank you for your loyalty. Sorry to hear that you are struggling to use it, we want to help you with that.

Thank you for explaining the issues you are having with your Lumea, we understand, it can be a bit disappointing if there are no results of course. And we want you to achieve great treatment from our best devise! Let's check that everything is being done properly to find out what's going on here and why it's not working for you.

We have on our website a link to this very issue, if you search for this: How do I get the best results with my Philips Lumea? You can follow these guidelines.

Please note: Some hair may grow back even though you have used your Philips Lumea frequently. This happens because the hairs are at different stages of the growth cycle during the treatment. The hairs that grow back tend to be softer and thinner and eventually fall out.

There could be a few factors as to why you are not getting the desired results and some of these are:

You are not following the treatment schedule: We recommend using Philips Lumea once every two weeks for the first four treatments to achieve significant hair reduction results. To maintain these results, repeat the treatments every 4 weeks for 8 times. The results may vary based on your individual hair regrowth and also across different body areas.

You did not clean your Lumea

Attachment is not on correctly: please note to make sure you have the correct attachment for the body part on the device, ensure the full screen is covered on the body part, when pressing the flash.

If you'd like to get in touch with us for further assistance, please feel free to message us on Facebook, Instagram or X. Alternatively, you can visit our web page to find more contact options.

Kind Regards,

Philips Consumer Care.